Missing endpoint information from an active port - UDT v3.2
NPM 11.0.1
UDT 3.2
We are having two issues with UDT -
1. Missing endpoint information from an active port. This is not on every port, probably very few but still not accurate.
2. Endpoint changing IP address via DHCP - seeing a 2-3 hr lag where both IP's are listed (duplicate device) for the port.
Per Solarwinds support we have implemented several things but to no avail.
UDT polling set to 20 minutes instead of the default 30 minutes
Installed NPM 11.0.1 HotFix4
Moved UDT devices from an additional poller over to our primary poller (very low polling/reduced traffic)
Question - We have several printers attached to a switch. The ports that printers are attached to are listed as active (as it should) and it does show the active connection with the MAC and IP address but only in Port history. Could these devices be going into a "sleep" mode and that is why UDT is not showing it as a constant "current" connection?
Does anyone have any suggestions or recommendations on what we can do ?
Thank you
-Gino